Our tenant fault reporting App can help to improve customer service and efficiency

refectio: a simple and stress-free app, for fault reporting which will require no changes to your existing workflow.
14-day free trial
No credit card required
Cancel any time

Benefits of refectio

Less stress.

Having a clear, easy-to-use process for reporting faults will save you time and money.

Keep your process.

We don't want to change the way you work. We send reports straight to your email inbox.

Never lose reports.

Store your emails away neatly in your inbox and never lose a report ever again!

Start your 14-day free trial today
14-day free trial
No credit card required
Cancel any time

How it works

Pick a plan and get your unique code

Choose a pricing plan which covers your needs. From landlords to property management companies, you'll find one to suit.

Once you've signed, up we will provide a unique code which links your tenants to you.

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Ask your tenants to install the app

Your tenants can now install and start using the Refectio app.

Any app updates go straight to them via the app stores so they are up to date.

Faults come straight to your email

All faults raised will come straight to your email inbox with a PDF of the fault and any photographs, meaning you'll have fewer phone calls and stressful visits to your office.

You can choose when you deal with the fault.

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Tenants mark the fault as resolved

Once a fault has been fixed, your tenants can mark its being resolved, so you know that it has been dealt with.

Start your 14-day free trial today
14-day free trial
No credit card required
Cancel any time

Simple pricing
for everyone

Pricing built for housing providers of all sizes.

Pricing for private landlords

All plans include a 14 day free trial (no credit card required).

* All prices are subject to VAT.
1-5 properties
£50 *
Per year
Get Started
6-10 properties
£80*
Per year
Get Started
11-20 properties
£100*
plus
Get Started

Pricing for letting agents and property management companies

All plans include a 14 day free trial (no credit card required).

* All prices are subject to VAT.
One licence
£295 *

Per year

-- or --
£29.50 *

x 10 instalments
Get Started
Per additional licence
£250 *

Per year, per license

-- or --
£25.00 *

x 10 instalments, per license
Get Started
More than 3 licences
£200 *

Per year, per license

-- or --
£20.00

x 10 instalments, per license
Get Started

Frequently Asked Questions

If you are hesitating, do not worry - we are here to explain
everything you might want to know. Let us help!

Where do my fault reports go?

For letting agents and property managers, fault reports are sent to up to 3 email addresses for each licence.

For private landlords, fault reports will be sent to one email address.

A daily email will be sent if any reports are outstanding for all license types.

Can I get an invoice?

After the 2 week trial, we'll send you an invoice for the 12 month month licence period unless you've cancelled.

If you prefer to pay via standing order over ten instalments, please contact us before the trial period ends. Please note, we do not currently offer this method of payment for private landlords

Is there a trial period?

All plans come with a 14-day trial period. At the end of this, you will be invoiced for the plan which best suits your needs.

If you don't want to continue with refectio, please cancel your plan during the trial period by getting in touch with us.

Where can my tenants download your app?

The refectio app can be downloaded via the App Store or Google Play.

We will also supply you with a pack containing our logos, which can be uploaded onto your website, into emails and added as part of other documentation to promote it to them.

Alternatively, your tenants can search on the App Store or Google Play.

All app updates will go straight to the tenant.

Do you offer 24/7 support?


Our app and associated APIs are monitored 24/7 for any faults. However, our standard refectio opening hours are 9am to 5pm, Monday to Friday.

Where is our data stored?

All data is stored in compliance with European GDPR requirements.

We are committed to protecting and respecting your privacy. Our Data Processing Agreement provides you with certain information that we are obliged to make you aware of under UK data protection legislation. It sets out the basis on which we will process your personal data.

You can download a copy of our Data Processing Agreement here.

How do I cancel my current subscription?

If, for whatever reason, you do not wish to continue with your current subscription, please send us a message via the contact page.

Don't forget to let us know what we could have done differently to make you want to stick with us.

Any questions?

If you've got any questions about how refectio could help you and your tenants, send us a message today.